StarlineCart
StarlineSupport
Support usually runs in a system that has never heard of the sales process that won the customer. StarlineSupport attaches a ticket to the CRM company, so the history does not restart the day somebody buys.
Paid Partly built
What it does
Tickets
Status and priority
Conversation
Assignment
Timeline
The queue
Tickets are ordered urgent-first then oldest-first — the order somebody actually works a queue in, rather than newest-first, which buries whoever has been waiting longest. Four statuses: open, waiting on customer, resolved and closed.
The conversation
Every note on a ticket, in order, with internal notes marked as internal. The opening description is the first message rather than a separate field, so there is one shape and no special case at the top of the timeline.
What is not built
Inbound email. Nothing watches a mailbox and turns messages into tickets, and adding to a conversation here does not email anybody. Both are said on the screen where it matters, because a support tool that implies it is catching email it is not is how a customer's message gets lost.
The rest of the workspace
StarlineSupport is one of eight products on one account. They share the same customer record and the same Knowledge Base.
Start with the free part
StarlineCRM and your Knowledge Base cost nothing and never will. StarlineSupport is on the paid plan — see what each plan includes.