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Knowledge Base
Every AI feature in every product is only as good as what it knows about your business. The Knowledge Base is where you say it — once, in ten short sections — instead of re-explaining yourself in every prompt for the rest of the year.
Free forever Working
What it does
Company profile
Products
Services
Ideal customers
Industries
Locations
Problems solved
Differentiators
Competitors
FAQs
Brand voice
The ten sections
Company and what it does; products; services; ideal customers; industries; where you operate; problems you solve; differentiators; competitors; FAQs; and brand voice. Each one explains why it is being asked for and shows an example, because "ideal customers" with an empty box is a question most people stall on.
What changes when it is filled in
Lead search looks for companies matching what you sell rather than a keyword. Qualification scores against your stated ideal customer. Research briefs are written against the problems you solve. Marketing drafts use your voice. The completeness percentage on your dashboard is a measure of how much of that is switched on.
Who can read it
Only your account. It is stored per user with no shared scope, and no query in the platform can return another account's knowledge — there is no method that omits the owner.
What it costs
Nothing, permanently, alongside StarlineCRM. Charging for the layer that makes everything else worth using would be pricing out the foundation.
The rest of the workspace
Knowledge Base is one of eight products on one account. They share the same customer record and the same Knowledge Base.
Start with the free part
StarlineCRM and your Knowledge Base cost nothing and never will.